Terms
& Conditions
These terms are presented in detail and accompany each order approval for your review and acceptance.
By utilizing our services, you acknowledge and agree to the terms and conditions provided herein.
These terms are presented in detail and accompany each order approval for your review and acceptance. Your continued use of our services constitutes your agreement to abide by these terms.
7 business day standard timeline.
- Design proof with vector art provided in 1–2 business days.
- Embroidery DST file creation and stitch-out in 1–2 business days.
- Screen print orders with a quantity of 1,000 or more units are subject to be booked and decorated on a custom, extended timeline.
- Embroidery orders with a quantity of 350 or more units are subject to be booked and decorated on a custom, extended timeline.
- Turn times are subject to change as volume fluctuates.
- Orders will be assigned a finish/ship date upon design proof approval, quote approval & payment based on that day's turn-time.
- Orders are booked on a first come, first served basis.
- Rush turn-times may be available (additional fees will apply). Check with your customer service or on RainMaker.ink for availability.
- Turn-times may vary two weeks prior to major holidays, and rush options will become limited during New Years, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. Validate scheduled in-hand dates with your customer service during these periods and plan early.
- Order dates reflect shipment date, not in-hands date.
- All orders require 100% payment prior to being scheduled for production. Every attempt will be made to communicate and capture payment, but failure to pay for your order will result in a delay. Please look for the payment link sent with each and every order approval unless your card has been put on file with us. If you have any questions, please contact our customer service team.
- Authorized credit card on file — accepted forms of payment: MasterCard, Visa, and American Express. Credit card transaction fees will be applicable and are calculated for your reference in RainMaker.ink.
- ACH on file (no additional fees).
- Terms (30 Days) — Proven accounts with annual spend over $25,000. Credit application required. We reserve the right to delay or not accept additional terms accounts at any point in time for any or no reason.
- For Payments on file, all orders will be invoiced & charged as the order is booked for production.
- Terms accounts running more than 35 days (5 days late) will be subject to penalty fees and account holds, which will delay all pending and active orders.
- Unpaid or delinquent accounts are turned over to our Attorney for collection after 75 days. In this event, reasonable Attorney fees, interest, and court-related fees will be added in addition to the remaining balance.
- Credits from damage will be applied toward future orders and maintained on account.
For the best results, view the design proof on a computer. Previewing on a phone or tablet, while possible, may limit your ability to see details.
- Design proofs are computer-generated representations and may not proportionally match the final product.
- Small details in sponsor logos, TM, ®, and © trademarks may be filled in or not legible when printed or embroidered.
- Ensure a thorough review of the proof and validate image dimensions, placement position, and color selection.
- We will apply standard location placement unless otherwise directed.
- Mockup may not be accurate to scale and is for illustrative purposes only to show general placement. Refer to dimensions listed in the details box of the proof for true size.
- Validate: spelling, proper names, acronyms, abbreviations, punctuation, hashtags, sponsor logos, image sizing, ink colors, and that this is the correct graphic before approving the design proof.
- SeaSide Silk Screening will not be responsible for design proof errors or omissions overlooked by the customer on decorated apparel.
Customer warrants that the subject matter to be screen printed, embroidered, or otherwise decorated on garments, fabric, or other mediums printed by SeaSide Silk Screening is not copyrighted or trademarked. If the material is protected, the customer has obtained all proper approvals and release documentation required. Customer further warrants that no copyright and/or trademark notice has been removed from any material provided. Customer agrees to indemnify and hold SeaSide Silk Screening, a division of Carolina Beach Apparel, LLC, harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright and/or trademark infringement involving the work produced for the customer.
Quote approval is the final step before we proceed to production.
Customer sign-off is critical and validates that you have thoroughly reviewed the design proof, products, quantities, sizes, pricing, and shipping location and are ready for us to proceed with production.
Allow for 2% spoilage.
Ensure a review and understanding of our Spoilage and Supply Chain Policy. This policy is linked on every order approval.
Allow for 2% spoilage per decorated location on Screen Print & Embroidery orders. Under 100 units, allow for 2 units per decorated location.
QTY 500 t-shirts printed with a left front chest and full back design — 1,000 decorated locations equals a print spoilage allowance of 20 units.
QTY 20 polos embroidered with a left front chest design — 20 decorated locations equals an embroidered spoilage allowance of 2 units.
Spoilage of 2% or less
The standard operating procedure is to short-ship the original order (less spoilage and mill defects). A manifest will be in box 1 that lists the quantity, style, color, and size by box.
If each item is assigned to a wearer and the count is critical, we encourage sourcing extra garments per size to avoid re-print costs from production, spoilage, or mill defects found at press time. We will decorate additional garments in the print run at no additional cost. This may not exceed 10% of total order quantity.
Spoilage greater than 2%
The standard operating procedure is to contact you directly ASAP (email/text/call) for further direction or remediation and next steps. Replacement for COGs, decoration, and additional shipping will be at our cost. If original apparel is sourced from a blank supplier other than SanMar, Alpha-Broder, S&S Activewear, or Carolina Made, we may ask you to source the damaged goods and will issue a credit with a provided receipt.
- Decorating spoilage and mill defects will be noted on your order invoice.
- Decorating charges associated with decorated spoilage pieces will be removed from the order prior to invoicing and noted.
- Credits will be applied for decorating spoilage related to apparel over 2%, or a replacement order for those items may be requested.
- Credits issued will be noted on your account and automatically applied toward your next order. An email will follow documenting the credit for your records.
Mill defects are defined as apparel received from a blank supplier with holes, stains, tears, etc. (not damaged as a result of decorating).
Quality concerns reported to SeaSide require complete return of all decorated product in order to be reviewed for credit or replacement. A UPS call tag may be supplied if requested.
- Inspecting every garment for mill defects.
- Mill defects identified after decoration has occurred.
- Shade variances within mixed dye lots of the same style.
- Fine color shade interpretation beyond primary colors for an entire style.
- Variations/inconsistencies in construction of garments related to sizing, centering, seam construction, etc.
- Left front chest pockets sewn inconsistently.
- Shirt labels printed/sewn off center.
- Sizing inconsistencies.
Spoilage and mill defects are tagged by order and stored for a period of 30 days after shipment, then disposed of.
- All returns must be authorized by SeaSide Silk Screening before any product is shipped back to us. Unauthorized or unannounced return shipments may be refused at the dock. Contact customer service to obtain a return authorization and a UPS call tag if needed.
- All orders have a 14 day return policy from shipment to report any issues related to an order. Washed, used, or damaged product will not be accepted for refund.
- We encourage immediate inspection upon receipt of finished goods and prompt feedback related to issues.
- Replacement or credit will be available with an authorized return of finished goods.
- Contact your customer service to discuss your concerns and be prepared to provide photos and documentation. We want to understand what went wrong ASAP
- Our standard shipping carrier is UPS on SeaSide's account, with shipping cost added to your order.
Unless you request using your own third-party UPS account.
- Customer authorizes SeaSide Silk Screening to use their UPS and/or FedEx account to ship completed orders as directed.
- Customer is responsible for the entire cost related to shipment on the provided carrier account.
- Unpaid shipping fees that revert back to SeaSide Silk Screening will be applied to the customer's credit card on file. SeaSide Silk Screening will not be responsible for missed delivery dates caused by the shipping company or for inclement weather conditions.
- Lost shipments are not our responsibility to replace or resolve. Contact your shipping service.
- If additional insurance is required to insure the cost of product and service, it is your responsibility to request and confirm coverage.